Contact & support

Public request form

Send a request Check request status

You do not need a FrontPorch account. Use the form for general questions, account or technical problems, privacy/data requests, copyright concerns, moderation appeals or safety concerns. Save the reference and private tracking key shown after submission. No automatic confirmation email is sent.

Requests and contact details go to restricted platform staff. The status page shows only requester-facing updates to someone holding your receipt. It does not expose internal priorities or reviewer notes. Contact and account ownership are not automatically verified; a request does not automatically disclose data or change an account.

Intimate images and serious safety concerns

Request removal of a nonconsensual intimate image · Report a child-safety concern · Report a threat or serious safety concern

For intimate-image requests, provide information sufficient to locate and identify the depiction, a brief good-faith statement explaining lack of consent, contact details and your electronic signature. You must be the identifiable person depicted or authorized to act for them. Do not send the images themselves.

Covered platforms must remove qualifying nonconsensual intimate depictions as soon as possible and no later than 48 hours after a valid request, and make reasonable efforts to identify and remove known identical copies. The form records requests for staff review and tracks a 48-hour window from receipt. It does not itself remove content or search for copies. Staffing, urgent coverage and the full removal/preservation procedures remain readiness requirements; this page is not a claim of complete compliance.

If someone is in immediate danger, contact local emergency services. FrontPorch is not an emergency service. U.S. online child-exploitation concerns can also be reported to NCMEC's CyberTipline. Do not download, resend or upload suspected child sexual abuse material.

Account help and technical problems

Use the password reset page if you forgot your password. Signed-in members can manage email, sessions and optional 2FA in Settings. Password reset does not remove enabled 2FA. Use your authenticator or an unused recovery code at login.

Describe the page, approximate time and steps that caused a problem. Never send passwords, verification links, setup keys, recovery codes or identity documents through the request form.

Privacy, deletion, copyright and appeals

The form accepts these inquiries and routes them for review. Signed-in members can use Account privacy for a limited core-data download, authenticated data-access requests and seven-day scheduled account deletion. Scheduled deletion hides the account immediately; it can be cancelled before the deadline at Cancel account deletion. After the deadline, permanent content deletion is processed. Reviewed complete access responses, backup retention and exception procedures still need operational review. Public inquiries still require identity verification before account action. A copyright concern submitted here is not proof that FrontPorch has a registered DMCA agent or a completed statutory notice/counter-notice process. Appeals are accepted as requests for staff review; no automatic reversal is promised.

Signed-in members can also use Report post or Report comment on accessible content. Ordinary reporting restrictions or lack of an account do not prevent access to this public form. The Guidelines explain existing moderation tools.